Refund policy
Last updated: August 4, 2026
This policy sets out the refund rules for Stack32 subscriptions sold by Zeldia. It applies to every paid subscription order and complements the Subscription & Sales Terms.
This document is a structured legal draft intended to inform users. It has not been reviewed by a lawyer and does not constitute legal advice. If in doubt, consult a qualified legal professional.
1. Principle: no refunds
Stack32 subscriptions are digital services performed immediately. Upon payment, Pro access is activated, usage credits may be granted, and you can create and use agents without delay. Therefore, unless mandatory law provides otherwise, no amount already paid for a started period is refundable — including if you did not use the service, changed your mind, cancel mid-period, or used only part of your credits.
2. Legal basis (French law)
Under articles L221-18 and L221-28 of the French Consumer Code, the 14-day withdrawal right does not apply when you have expressly requested immediate performance of digital content / an electronically supplied service and expressly waived that right before performance began. These consents are collected via mandatory checkboxes in the checkout flow. As Stack32 is a digital service not supplied on a tangible medium, the waiver is enforceable under the conditions set by law.
3. What payment covers
Your payment covers immediate access to the service for the subscribed period: Pro features, capacity to build and run agents, and where applicable the immediate crediting of your usage balance. These elements constitute performance of the service as soon as payment is confirmed.
4. Cancellation ≠ refund
You may cancel your subscription at any time. Cancellation ends automatic renewal at the end of the current period. It is not a refund request: you keep access until the end of the period already paid, and no pro-rata is paid for unused days, unless mandatory law provides otherwise.
5. Limited exceptions
We will examine in good faith: (a) duplicate or clearly erroneous charges, refunded in full after verification; (b) a major service outage attributable to Stack32 that prevented you from using the service for a significant part of the period, which may result in a credit or pro-rata refund at our reasonable discretion. Temporary glitches, user error, unsatisfactory agent output, or a change of mind are not grounds for a refund.
6. How to contact us
For any billing request, write to hello@stack32.com with the account email and invoice reference. We reply within 7 business days. Any eventual refund is issued to the original payment method via our payment provider.
7. Mandatory statutory rights
Nothing in this policy limits mandatory statutory rights you may have as a consumer, including legal guarantees applicable to digital services where the law so requires.